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Frequently Asked Questions.

Before the trip

1 - Will my vehicle be shared or is it private? All   reservations   are   for   private   transfers   and   your   party   will   be   the   vehicle’s   only   passengers.   This   means   no   queues,   no   waiting   for   other passengers to arrive and no additional stops, no shared transfers. 2 - I am traveling to an airport in which you offer service, but I do not see an option for my final destination. Sweet-Transfers.com   has   hundreds   of   drop-off   locations   on   file   and   is   constantly   adding   more.   However,   if   you   are   unable   to   locate   yours   within our   booking   system,   simply   fill   out   a   Quote   Request .   We   are   nearly   always   able   to   provide   service   to   your   destination   and   can   generally   supply   you with a quote within 1 working day. 3 - Extra fees for credit card payments? No, we never charge any additional fees for online credit card payments. The price you see is the price you pay. 4 - How much luggage is my group permitted? Our    standard    luggage    allowance    is    1    bag    or    suitcase    maximum    per    passenger.    Please    ensure    that    you    book    a    large    enough    vehicle    to accommodate   your   group   and   luggage.   If   a   large   enough   vehicle   is   not   reserved   you   may   be   required   to   pay   the   cost   of   a   second   vehicle   upon arrival. 5 -  I am bringing extra luggage, sports equipment or irregularly sized items.  If you have special requirements please fill out a Request . We can generally respond to your Request  within 1 working day. 6 - Traveling with children? The   majority   of   our   vehicles   are   adapted   for   child   seats.   Sweet-Transfers.com    takes   the   safety   of   all   its   passengers   and   especially   that   of   children very seriously. Even after your booking is complete, you can send a request  and specify how many baby and/or booster seats you would need. 7 - My group will be traveling with a baby buggy. Can you accommodate? Yes,   we   can   accommodate   space   for   folding   buggies   and   strollers.   Children   and   infants   count   as   1   passenger   when   calculating   vehicle   size   and   are also permitted 1 piece of luggage (or folding buggy) plus a handbag. 8 - Traveling with Pets? If traveling with pets, please fill out a Request form. We can generally respond to your request within 1 working day. 9 - Will I be dropped-off and picked up directly from my hotel or private address? Yes.   All   our   private   transfers   will   deliver   your   group   straight   to   your   hotel   or   private   address   and   will   conveniently   collect   you   from   the   same   point for your return journey. In case of a collect at a different address, inform your driver. Additional cost may apply. 10- Can our group make an additional stop to collect keys to our apartment or villa? Yes.   We   permit   brief   stops   (15   minutes   max)   for   key   collection   only.   Keys   can   only   be   collected   in   the   same   town   or   resort   as   the   group’s   final destination. 11 - I will need a company invoice. Can you provide me with one after purchase? Yes. Please contact Customer Service and we can provide you with an EU VAT invoice.

During the trip

1 - What do I need to bring? You   will   need   to   bring   a   printed   copy   of   your   emailed   Booking   Voucher   with   you   to   present   to   the   driver   upon   arrival.   Drivers   will   need   to   keep   a copy   of   your   Booking   Voucher   for   their   records.   Also,   don’t   forget   all   your   other   travel   essentials   such   as   a   passport,   mobile   phone,   travel   adaptors and plane tickets. 2 - Where will the driver meet my party? Where is the meeting point? From the airport: Specific   details   for   where   to   meet   your   driver   are   provided   on   your   Booking   Voucher.   In   most   cases,   the   driver   will   be   waiting   in   the   arrivals   hall, after   your   party   has   collected   their   luggage   and   cleared   customs.   He/She   will   be   holding   a   sign   with   the   Lead   Passenger   name   provided   to   us   at the time of booking. To the airport: If   you   are   being   collected   from   a   hotel,   the   driver   will   meet   your   group   in   the   hotel’s   main   lobby.   If   you   are   being   collected   from   a   private apartment   or   villa,   please   have   your   group   waiting   out   front   at   the   scheduled   pick-up   time.   In   other   cases,   please   provide   us   with   an   address   and specific details (plaza, square, landmark, etc.) of where you would like your group to be collected during the booking process. 3 - How long will the driver wait for my party at the established meeting point? Your   driver   will   be   monitoring   your   flight   arrival   time   and   will   wait   up   until   1   hour   after   your   flight   has   landed.   If   a   member   of   your   party   gets   held up   at   baggage   claim   or   customs,   please   send   one   of   your   group   members   to   meet   and   advise   the   driver.   For   transfers   to   the   airport,   the   driver   will wait   a   maximum   of   20   minutes   after   the   pre-arranged   pick-up   time.   If   you   fail   to   contact   the   driver   within   these   established   time   limits,   you   may be left without recourse and the payment is due in full. 4 - What if my flight is delayed? All   our   drivers   monitor   your   flight   status   to   make   sure   you   are   collected   on   time,   regardless   of   any   minor   delays   your   flight   may   experience.   If   your flight number changes, is rescheduled or experiences major delays (more than 2 hours) please call your driver provided on your Booking Voucher. 5 -  What if I can't find my driver? In   the   rare   case   that   you   cannot   locate   your   driver,   please   call   the   driver   number   provided   on   your   Booking   Voucher   and   our   Customer   Service team   will   immediately   assist   you.   Keep   in   mind   that   we   do   not   consider   drivers   to   be   late   until   10   minutes   after   the   scheduled   pick-up   time   to account for any unforeseen traffic or minor delays. 6 - My travel details have changed. Can I modify my transfer details? Yes. You may make changes anytime up to 24 hours before your scheduled transfer by sending an email to our Customer Service  team. Modifications   may   be   subject   to   approval   by   our   local   drivers   and   you   will   be   responsible   for   the   payment   of   any   increase   in   the   transfer   price   that results from the modification of the service. 7 -  I no longer need a transfer. Can I cancel my booking? Yes.   Transfers   can   be   cancelled   (only   fees   from   Paypal   will   not   be   refund)   48   hours   before   the   day   of   your   first   scheduled   transfer.   If   you   cancel your   booking   between   48   and   24   hours   before   the   day   of   your   first   scheduled   transfer,   your   deposit   will   not   be   refunded   as   defined   in   our   Terms and Conditions. 8 - I have paid for my booking but have not yet received my Booking Voucher. Booking   Vouchers   are   processed   quickly   and   sent   shortly   after   receipt   of   deposit   payment.   However,   please   allow   up   to   4   hours   for   our   Customer Service team to process your booking and send your email confirmation, as we need to select the driver who will be assigned to you. If   you   haven’t   received   your   Booking   Voucher   but   feel   that   you   should   have,   first   be   sure   that   our   email   hasn’t   inadvertently   been   sent   to   your Spam/Junk   email   folder.   You   may   also   send   us   an   email   to   our   Customer   Service    and   include   the   email   address   where   you   would   like   us   to   resend the Booking Voucher.

After your trip

How can I pass on my thanks, comments or suggestions? Shortly   after   your   trip   we’ll   send   you   a   brief   questionnaire   where   you   can   let   us   know   how   your   trip   went   as   well   as   offer   us   any   suggestions   or ideas for the future. You can also send us an email anytime to our Customer Service .
sweet-transfers-chauffeured-car-hire-geneva-lyon-chambery-grenoble-french-flag-faq
sweet-transfers-chauffeured-car-hire-quality-directly-by-drivers-image-principale
Sweet Transfers
Airport transfers at sweet prices..
Frequently Asked Questions.
Before the trip
1    -   Will   my   vehicle   be   shared   or   is   it private? All   reservations   are   for   private   transfers   and   your party   will   be   the   vehicle’s   only   passengers.   This means      no      queues,      no      waiting      for      other passengers to arrive and no additional stops. 2   -   I   am   traveling   to   an   airport   in   which you   offer   service,   but   I   do   not   see   an option for my final destination. Sweet-Transfers.com    has    hundreds    of    drop-off locations   on   file   and   is   constantly   adding   more. However,   if   you   are   unable   to   locate   yours   within our    booking    system,    simply    fill    out    a    Q uote Request .    We    are    nearly    always    able    to    provide service    to    your    destination    and    can    generally supply you with a quote within 1 working day. 3 - Extra fees for credit card payments? No, we never charge any additional fees for online credit card payments. The price you see is the price you pay. 4 - How much luggage is permitted? Our    standard    luggage    allowance    is    1    bag    or suitcase   maximum   per   passenger.   Please   ensure that     you     book     a     large     enough     vehicle     to accommodate   your   group   and   luggage.   If   a   large enough    vehicle    is    not    reserved    you    may    be required   to   pay   the   cost   of   a   second   vehicle   upon arrival. 5   -      I   am   bringing   extra   luggage,   sports equipment or irregularly sized items.    If   you   have   special   requirements   please   fill   out   a Request .     We     can     generally     respond     to     your Request  within 1 working day. 6 - Traveling with children? The   majority   of   our   vehicles   are   adapted   for   child seats.   Sweet-Transfers.com    takes   the   safety   of   all its   passengers   and   especially   that   of   children   very seriously.    Even    after    your    booking    is    complete, you   can   send   a   request    and   specify   how   many baby and/or booster seats you would need. 7   -   My   group   will   be   traveling   with   a baby buggy. Can you accommodate? Yes,    we    can    accommodate    space    for    folding buggies   and   strollers.   Children   and   infants   count as   1   passenger   when   calculating   vehicle   size   and are   also   permitted   1   piece   of   luggage   (or   folding buggy) plus a handbag. 8 - Traveling with Pets? If traveling with pets, please fill out a Request form. We can generally respond to your request within 1 working day. 9   -   Will   I   be   dropped-off   and   picked   up directly     from     my     hotel     or     private address? Yes.    All    our    private    transfers    will    deliver    your group   straight   to   your   hotel   or   private   address and   will   conveniently   collect   you   from   the   same point   for   your   return   journey.   In   case   of   a   collect at     a     different     address,     inform     your     driver. Additional cost may apply. 10-   Can   our   group   make   an   additional stop   to   collect   keys   to   our   apartment or villa? Yes.   We   permit   brief   stops   (15   minutes   max)   for key   collection   only.   Keys   can   only   be   collected   in the    same    town    or    resort    as    the    group’s    final destination. 11   -   I   will   need   a   company   invoice.   Can you      provide      me      with      one      after purchase? Yes. Please contact Customer Service and we can provide you with an EU VAT invoice.
During the trip
1 - What do I need to bring? You    will    need    to    bring    a    printed    copy    of    your emailed   Booking   Voucher   with   you   to   present   to the   driver   upon   arrival.   Drivers   will   need   to   keep   a copy   of   your   Booking   Voucher   for   their   records. Also,   don’t   forget   all   your   other   travel   essentials such   as   a   passport,   mobile   phone,   travel   adaptors and plane tickets. 2    -    Where    will    the    driver    meet    my party? Where is the meeting point? From the airport: Specific   details   for   where   to   meet   your   driver   are provided   on   your   Booking   Voucher.   In   most   cases, the   driver   will   be   waiting   in   the   arrivals   hall,   after your   party   has   collected   their   luggage   and   cleared customs.   He/She   will   be   holding   a   sign   with   the Lead   Passenger   name   provided   to   us   at   the   time of booking. To the airport: If   you   are   being   collected   from   a   hotel,   the   driver will   meet   your   group   in   the   hotel’s   main   lobby.   If you   are   being   collected   from   a   private   apartment or   villa,   please   have   your   group   waiting   out   front at    the    scheduled    pick-up    time.    In    other    cases, please   provide   us   with   an   address   and   specific details    (plaza,    square,    landmark,    etc.)    of    where you   would   like   your   group   to   be   collected   during the booking process. 3   -   How   long   will   the   driver   wait   for   my party     at     the     established     meeting point? Your   driver   will   be   monitoring   your   flight   arrival time   and   will   wait   up   until   1   hour   after   your   flight has   landed.   If   a   member   of   your   party   gets   held up   at   baggage   claim   or   customs,   please   send   one of   your   group   members   to   meet   and   advise   the driver.   For   transfers   to   the   airport,   the   driver   will wait    a    maximum    of    20    minutes    after    the    pre- arranged   pick-up   time.   If   you   fail   to   contact   the driver    within    these    established    time    limits,    you may   be   left   without   recourse   and   the   payment   is due in full. 4 - What if my flight is delayed? All   our   drivers   monitor   your   flight   status   to   make sure   you   are   collected   on   time,   regardless   of   any minor   delays   your   flight   may   experience.   If   your flight      number      changes,      is      rescheduled      or experiences    major    delays    (more    than    2    hours) please   call   your   driver   provided   on   your   Booking Voucher. 5 -  What if I can't find my driver? In    the    rare    case    that    you    cannot    locate    your driver,   please   call   the   driver   number   provided   on your   Booking   Voucher   and   our   Customer   Service team   will   immediately   assist   you.   Keep   in   mind that   we   do   not   consider   drivers   to   be   late   until   10 minutes    after    the    scheduled    pick-up    time    to account     for     any     unforeseen     traffic     or     minor delays. 6 - My travel details have changed. Can I modify my transfer details? Yes.    You    may    make    changes    anytime    up    to    24 hours   before   your   scheduled   transfer   by   sending an email to our Customer Service  team. Modifications   may   be   subject   to   approval   by   our local   drivers   and   you   will   be   responsible   for   the payment   of   any   increase   in   the   transfer   price   that results from the modification of the service. 7   -      I   no   longer   need   a   transfer.   Can   I cancel my booking? Yes.   Transfers   can   be   cancelled   (only   fees   from Paypal   will   not   be   refund)   48   hours   before   the   day of   your   first   scheduled   transfer.   If   you   cancel   your booking   between   48   and   24   hours   before   the   day of   your   first   scheduled   transfer,   your   deposit   will not    be    refunded    as    defined    in    our    Terms    and Conditions. 8    -    I    have    paid    for    my    booking    but have    not    yet    received    my    Booking Voucher. Booking   Vouchers   are   processed   quickly   and   sent shortly      after      receipt      of      deposit      payment. However,    please    allow    up    to    4    hours    for    our Customer   Service   team   to   process   your   booking and   send   your   email   confirmation,   as   we   need   to select the driver who will be assigned to you. If   you   haven’t   received   your   Booking   Voucher   but feel   that   you   should   have,   first   be   sure   that   our email    hasn’t    inadvertently    been    sent    to    your Spam/Junk   email   folder.   You   may   also   send   us   an email   to   our   Customer   Service    and   include   the email   address   where   you   would   like   us   to   resend the Booking Voucher.
After your trip
How     can     I     pass     on     my     thanks, comments or suggestions? Shortly    after    your    trip    we’ll    send    you    a    brief questionnaire   where   you   can   let   us   know   how your   trip   went   as   well   as   offer   us   any   suggestions or   ideas   for   the   future.   You   can   also   send   us   an email anytime to our Customer Service .
sweet-transfers-chauffeured-car-hire-geneva-lyon-chambery-grenoble-french-flag-m-faq