Quality and Safety at sweet prices.

Sweet-Transfers acts as a limousine service, chauffeured car for hire. Sweet- Transfers provides searching and booking of transfers on its website. The contract for the provision of transportation services is concluded between You and ousleves.

1. Transfer

1.1 A transfer is the movement of one or more passengers from one location to another. 1.2 The cost of transfer depends on the type of vehicle and the distance between two locations. The price does not depend on address within the city limits. 1.3 The transfer is carried out with a vehicle which corresponds to the number of passengers and pieces of luggage. 1.4 The location of departure and destination must have a particular address (e.g., airport, sea port, railway station, bus station or any other specific address within the city limits). 1.5 The driver waits for the client at the pickup location holding a board with client’fs last name and on it. 1.6 Voucher must be shown to the driver.

2. Booking

To make a booking, You must fill in all the required fields on online booking form. You must enter your information using Latin characters. 2.1 Type or choose a city or an airport as your Pick-up and Drop-off locations. 2.2 Choose a desirable type of vehicle. Please be aware that all children (regardless of their age) are counted as passengers and must have an individual seat. 2.3 Enter your travel details: address, flight number (or your bus, train, ship information) as well as your contact information. Make sure the mobile phone number you entered is correct and the phone will be with you at the time of arrival. 2.4 Specify the number of child seats needed. 2.5. Please note: On this website, you can make a booking not later than 48 hours prior to your departure date. 2.6 In order to confirm the booking, Sweet- Transfers sends a voucher to your e-mail address. Please print the voucher and take it with you. 2.7 The client is responsible for accuracy of all of the travel details. You must check and ensure that all information you provide is correct and complete. In case of transfer failure due to incorrect data in the voucher (e.g., contact information, pickup time and place), no money will be refunded to the client. 2.8. If our system fails to find your route in our database, it will prompt you to complete the Request Form. Your request will be processed shortly and the results will be sent to you via e-mail.

3. Changes and Cancellation Policies

3.1 All orders must be cancelled no later than 24 hours before the time of the beginning of transfer. To cancel an order the client should send an e-mail to info@sweet- transfers.com with order details (order number and the reason for cancellation) or follow the cancellation link in the order confirmation e-mail. 3.2 Any changes (such as transfer date and time, destination, etc.) must be made no later than 24 hours before the transfer starts. 3.3 Changes in the type of vehicle and route will affect the cost of transfer service. 3.4 The client must inform the customer support about the changes 24 hours prior to the transfer via e-mail by sending a message to info@sweet-transfers.com. Changes come into force right after they have been confirmed by a customer support representative. 3.5. In case of emergency changes (less than 24 hours before the transfer starts) the client must inform his driver. His contact information will be sent to the client in advance (usually 2-3 days prior to departure) via e-mail. It is your responsibility to contact your driver and inform him about the changes (changes in time or place, delayed flights, custom delays, etc.)

4. Meeting the Driver

4.1 The driver must meet the client at the pick-up location at the time specified in the voucher. The driver will be holding a board with client’fs name on it. 4.2 Your driver will be waiting for you for 1 hour. If within this time the client and his driver fail to meet, the order shall be considered canceled. 4.3 The driver may want to contact the client by mobile phone prior to departure to arrange the meeting. 4.4 If, for some reasons, the driver cannot pickup the client in time, he must inform the client in advance. 4.5 The client must be waiting for the driver at the meeting point at the time specified in the voucher. 4.6 Your driver’fs contact information will be sent shortly before the transfer date by e- mail. The client is obliged to inform the driver of urgent changes (pick-up/drop-off time and location, flight delays, etc.) 4.7 If the driver fails to show up at pick-up location at the time specified in the voucher within 15-20 minutes and does not answer the phone, the transfer shall be considered canceled. In order to receive a refund, the client must prove that he was, in fact, waiting for his driver at the time and place specified in the voucher. A picture of time board showing the current time and date will serve as acceptable proof. The client must send an e-mail with all the details to info@sweet-transfers.com.

5. Luggage

5.1 The number of allowed luggage pieces corresponds to the capacity of chosen vehicle. If there is an excess luggage it is the client’fs duty to inform Sweet-Transfers customer support about it. 5.2 If you have extra-size items with you, it is your duty to inform Sweet-Transfers customer support in advance by e-mail. 5.3 Minivans have room for 4 up to 8 passengers + 8 pieces of luggage.

6. Prices and Payment options

6.1 The price of transfer displayed on our website depends on chosen type of vehicle and distance between departure and destination points. The price does not depend on the address within the city limits. 6.2 The payment is divided into two parts: a small pre-payment is taken for booking a transfer. The balance amount is to be paid to the driver in cash upon arrival. The cost of transfer may vary depending on chosen route, type of transfer and number of child seats. 6.3 All payments must be made either in the currency stated in your voucher or in the local currency of the country of transfer at the official rate. 6.4 If there is a return transfer booked, an advance payment for return transfer is obligatory and must be paid to the driver upon arrival.

7. Restrictions

The customer agrees for itself and for passengers for which he contracted with Sweet-Transfers to behave like a good father from the management, in particular, respecting the driver and transport equipment as well as following provisions: Respect the rules of the Highway Code (wearing of seat belts, car seat, booster seat ...) • No smoking, eating and transport hazardous materials. If necessary, your driver will make a stop on the route. • Prohibition of alcohol in the vehicle, • Luggage is accepted and remain under the responsibility of the customer. The company Sweet- Transfers.com can not be held liable for damage and / or loss of luggage. • Any damage to the vehicle by the client, will fully pay: 1 . Upholstery (leather seats): $2,000.00 2 . Furniture (bar and interior trim): $1,800.00 3 . Outside vision devices (side windows, rear window): $4,000.00 4 . Electrical equipment (radio, LCD screen, tablets, laser ...): $1,800.00 5 . Scratch bodywork: $800,00 For all other damage resulting in immobilization of the vehicle: • Billing + the actual capital costs + Shortfall in revenue on an average of the last 3 months. If degradation resulting in cancellation of the next delivery, a fixed fee of $150.00 will be applied in addition, payable immediately by credit card. • The cleanup of vomit will be charged $150.00 in addition to the benefit payable immediately by credit card. • Pets, small sizes are accepted, provided they are in a transport cage. Non-compliance of these provisions commits the sole responsibility of the customer and passengers both in respect of Sweet-Transfers that third parties. The company Sweet-Transfers not responsible for the actions of his client before and after transport. Sweet-Transfers reserves the right to refuse the treatment, or to land a passenger who does not respect these obligations, as well as alcoholic passenger.

8. Flight delay

8.1 Your mobile phone (linked to the phone number in your voucher) should be switched on arrival, as your driver may want to contact you. 8.2 In case of flight delay the client must contact the driver and report the delay. Most of the drivers are aware of changes as monitoring delays. However, a flight delay can result in your transfer being canceled. In this case, your driver will call to inform you.

9. Cancellations made by the manager

9.1 An order can be canceled by the driver for any of the following reasons: • The number of passengers exceeds the vehicle seating capacity; • The client failed to provide correct travel details (flight, route, dates); • The client failed to provide correct contact information. 9.2 The customer will be informed of cancellation in advance by e-mail. 9.3 Refunds can take up to 3-5 business days.

10. General

10.1 Client may be offered a vehicle of higher class than it has been stated in voucher at the same price. 10.2 The driver may want to contact the client by mobile phone one hour prior to departure (unless his pick-up location is an airport). Please keep your phone turned on.